Help & FAQ

phon.ist is an AI-powered text-to-speech service that creates professional phone announcements for PBX systems. We offer high-quality voices optimized for telephony, allowing you to generate clear, professional announcements in seconds.

Simply choose a voice from our library, write your announcement text, select a preset that matches your PBX system (like STARFACE, 3CX, or Asterisk), and generate your audio. You can preview it before purchasing, then download it in the perfect format for your system.

We offer presets for several popular PBX systems including STARFACE, 3CX, and Asterisk, as well as a Generic preset for other systems. Each preset is optimized with the correct sample rate, format, and audio settings for that specific system.

We support both MP3 and WAV formats depending on your PBX system requirements. Our presets automatically select the best format for your system. Generic and most modern systems use MP3, while STARFACE, 3CX, and Asterisk use WAV.

Each announcement costs €3.00. You only pay when you're satisfied with your preview and decide to purchase the final audio file. Preview generation is free.

Yes! You can generate unlimited previews for free. This allows you to test different voices and scripts until you find the perfect combination. You only pay when you're ready to download the final audio file.

Announcements can be up to 900 characters long. This is typically enough for most phone system announcements, greetings, and messages. If you need longer content, you may need to split it into multiple announcements.

Preview generation typically takes just a few seconds. The final audio file generation is also very fast, usually completing within 10-30 seconds depending on the length of your text.

We offer professional AI voices from OpenAI and ElevenLabs, including both male and female voices with various accents (US, UK) and styles. Each voice is optimized for clarity in telephony environments. Browse our voice library to hear samples of each voice.

Yes, once you purchase an announcement, you have full commercial rights to use it in your phone system. The audio files are yours to use as needed for your business communications.

Since you can preview announcements before purchasing, we don't typically offer refunds. However, if you encounter technical issues or are unsatisfied with the quality, please contact our support team and we'll work to resolve the issue.

After generating a preview you're happy with, click the purchase button to add it to your cart. Complete the checkout process, and you'll receive a download link for your final audio file. The file will be optimized for your selected PBX preset.

Each generation creates a new announcement. If you want to make changes, simply generate a new preview with your updated text. You can create as many previews as you need before purchasing.

We accept all major credit cards and payment methods through our secure payment processor. Payments are processed securely and you'll receive a receipt via email.

Yes, we take data security seriously. Your text content and generated audio files are stored securely. We don't share your data with third parties. See our Privacy Policy for more details.

Currently, phon.ist focuses on English-language announcements with US and UK accents. We're working on expanding language support in the future. Check back for updates!

Both providers offer high-quality voices optimized for telephony. OpenAI voices are fast and reliable, while ElevenLabs voices offer premium quality with more nuanced expression. Try both to see which fits your needs best.

Yes! All our audio files are normalized to -19 LUFS, which is the standard loudness level for telephony. This ensures consistent volume across all your announcements and compatibility with PBX systems.

Absolutely! Our announcements are perfect for IVR systems, on-hold messages, voicemail greetings, and any other phone system audio needs. The audio quality is optimized specifically for telephony applications.

Use our Generic preset, which provides high-quality MP3 audio at 44.1kHz that should work with most modern PBX systems. If you have specific requirements, contact our support team and we can help you find the right settings.

Download links for purchased announcements are valid for 30 days. We recommend downloading your files promptly after purchase. If you need to re-download, contact support and we can help.

Currently, we offer a simple per-announcement pricing model. If you need to generate many announcements regularly, contact us about enterprise pricing options.

Our voices are optimized for professional telephony use with carefully tuned settings. While we don't currently offer speed or pitch customization, our voices are designed to sound natural and clear in phone systems.

If you encounter any technical issues, please contact our support team. We're here to help and will work quickly to resolve any problems you're experiencing.