Agree on the plan together.
Document office hours, keypad choices, destinations and what happens when nobody answers. Use the visual call flow to review responsibilities with your customer before configuring their phone system.
Confirm the audio specification.
Tell us the supported file type, codec, sample rate, channel count and file-size limits. Check a test file in the target system before importing the complete set. A filename extension alone does not establish compatibility.
Keep production and installation connected.
Agree on the announcement scope, locations and language versions before ordering. Routing, call queues and system installation are separate from audio production. Contact us for a project-specific handover or larger requirements.